Problem-solving is a tool, a skill, and a process. As a tool is helps you solve a problem or achieve a goal. As a skill you can use it repeatedly throughout your life. And, as a process it involves a number of steps.
It is not unusual for problems to arise when you are working towards a goal and encounter obstacles along the way. Students usually have many and varied goals, both related to school and to other areas of their lives, and it is likely that you will encounter barriers to your success at times. As these barriers are encountered, problem-solving strategies can be utilized to help you overcome the obstacle and achieve your goal. With each use of problem-solving strategies, these skills become more refined and integrated so that eventually their use becomes second nature.
References : http://www.lorainccc.edu/current+students/advising+and+counseling/counseling/problem+solving.htm
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